CANCELLATION POLICY

 

1- Individual Spanish classes

Classes must take place weekly as agreed with the teacher before the start of classes, every Thursday for example. The monthly fee is calculated according to the number of classes per month (4 Thursdays are 4 classes).

Student cancellation of the classes

When the cancellation of the class is made before twelve midday (12 p.m.) the previous day, the class can be recovered within the same month depending on the teacher’s availability. In case of it being the last class of the month it can not be recovered in the same month according to the teacher’s availability (in these cases it is more difficult to recover the classes, but we always try to make an arrangement so that the student doesn’t lose the class). If you do not recover the class within this period, the class can not be recovered.

If the student cancels the class after 12 p.m. the previous day, the class can not be recovered.

In case of unforeseen absence (because of illness, work, university, traffic, weather…) the affected student loses the class.

The recovery classes can not be cancelled. If the student cancels the recovery class, it is lost.

In no case will an economic refund of the contracted or reserved classes be made.

Holidays

In case of holidays, an individual calculation can be requested according to the number of classes that will be taken during the affected month. The student must notify Spanish & Valencia and the teacher before the last day of the month previous to the holidays. There won’t be any changes allowed after the monthly fee has been calculated.

Teacher cancellation of the Spansih classes

In this case the class will be recovered. I you can’t or don’t want to recover the class for any reason, the class will be reimbursed in the next month’s fee.

 

2- Group Spanish classes

Classes must take place weekly as agreed with the teacher before the start of classes, every Thursday for example. The monthly fee is calculated according to the number of classes per month (4 Thursdays are 4 classes).

Student absence

In case of anticipated absence (trips, exams, doctors appointments…) of a student, the affected he or she can ask the group to move the class to another day. If the other students can’t, the affected student loses the class.
In case of unforeseen absence (illness, work, university, traffic, weather…) the affected student loses the class.

Holidays and long weekends

The group must agree on whether or not they want to receive classes during school holidays or long weekends. If a student can not come to class for vocational reasons, he or she can ask the group to move the class to another day. If the other students can’t, the affected student loses the class.

Teacher cancellation of the class

In this case the class is recovered. If it is not possible to recover the class, the total amount will be reimbursed.