General conditions of sale

1. GENERAL INFORMATION 

The ownership of this website www.spanishclassesvalencia.com, (hereinafter Website) is held by: Raquel Moreno Herrero, with NIF: DNI 24378619 E and whose contact information is: Address: Calle del Mar 23-25 ​​CP 46003 Valencia – Spain Contact telephone: +34 685815311 Contact email: hola@spanishandvalencia.com 

This document (as well as other documents mentioned here) regulates the conditions that govern the use of this Website (www.spanishclassesvalencia.com) and the purchase or acquisition of products and/or services therein (hereinafter , Conditions). For the purposes of these Conditions, it is understood that the activity that Spanish classes Valencia carries out through the Website includes: Reservation of Spanish classes for foreigners. In addition to reading these Conditions, before accessing, browsing and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the cookies policy, and the privacy and privacy policy. data protection of Spanish classes Valencia.

 By using this Website or by making and/or requesting the acquisition of a product and/or service through it, the User agrees to be bound by these Conditions and by everything mentioned above, so if you do not agree with everything Therefore, you should not use this Website. Likewise, you are informed that these Conditions could be modified.

 The User is responsible for consulting them every time they access, browse and/or use the Website since those that are in force at the time the purchase of products and/or services are requested will be applicable. For all questions that the User may have in relation to the Conditions, they can contact the owner using the contact information provided above or, where appropriate, using the contact form.

2. THE USER

 Access, navigation and use of the Website confers the status of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), therefore, from the moment navigation through the Website begins, all the Conditions established here, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be. The User assumes responsibility for correct use of the Website. This responsibility will extend to: Use this Website only to make inquiries and legally valid purchases or acquisitions. Do not make any false or fraudulent purchases. If such a purchase could reasonably be considered to have been made, it could be canceled and the relevant authorities reported. Provide truthful and lawful contact information, for example, email address, postal address and/or other information (see Legal Notice and General Conditions of Use). The User declares to be over 18 years of age and to have the legal capacity to enter into contracts through this Website. The User may formalize, at their choice, with Spanish classes Valencia the purchase and sale contract of the desired products and/or services in any of the languages ​​in which these Conditions are available on this Website.

3. PURCHASE OR ACQUISITION PROCESS 

Duly registered Users can purchase on the Website by the established means and forms. They must follow the online purchase and/or acquisition procedure of www.spanishclassesvalencia.com, during which several products and/or services can be selected and added to the cart, basket or final purchase space and, finally, click on: ” “Online booking” Likewise, the User must fill out and/or verify the information requested at each step, although, during the purchase process, before making the payment, the purchase data can be modified. Once the purchase procedure has been completed, the User consents to the Website generating an electronic invoice that will be sent to the User via email. Likewise, the User can, if they wish, obtain a copy of their paper invoice, requesting it from Spanish classes Valencia using the contact spaces on the Website or through the contact information provided above. 

The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale that concern the product and/or service in question and that are shown together with the presentation or, where appropriate, image of it on their page. of the Website, indicating, by way of example, but not exhaustive, and taking into account each case: name, price, components, weight, quantity, color, details of the products, or characteristics, how they will be carried out and/ o cost of services; and acknowledges that placing the purchase or acquisition order materializes full and complete acceptance of the particular conditions of sale applicable to each case.

 The communications, purchase orders and payments that intervene during the transactions carried out on the Website could be archived and preserved in the computerized records of Spanish classes Valencia in order to constitute a means of proof of the transactions, in any case, respecting the reasonable security conditions and the current laws and regulations that are applicable in this regard, and particularly taking into account Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, relating to the protection of persons with regard to the processing of personal data and the free circulation of these data (RGPD) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, and the rights that assist to Users in accordance with the privacy policy of this Website.

4. AVAILABILITY

All purchase orders received by Spanish classes Valencia through the Website are subject to the availability of the products and/or that no circumstance or cause of force majeure (clause nine of these Conditions) affects the supply of the same and/or the provision of services. If difficulties arise regarding the supply of products or there are no products left in stock, Spanish classes Valencia undertakes to contact the User and refund any amount that may have been 

paid as payment. This will also be applicable in cases in which the provision of a service becomes unfeasible.

5. PRICES AND PAYMENT

 The prices displayed on the Website are the final ones, in Euros (€) and include taxes, unless due to legal requirements, especially with regard to VAT, a different issue is indicated and applied. However, and unless otherwise specifically indicated, the prices of the items offered exclude shipping costs, which may be incurred, which will be added to the total amount due at the time of managing the shipping procedure by the User, and where he will consult the available shipping methods and costs and freely choose the one that best suits him. In no case will the Website add additional costs to the price of a product or service automatically, but only those that the User has voluntarily and freely selected and chosen. Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already completed the purchase request process on the Website as indicated in paragraph one of the clause three. 

The accepted payment methods will be: Credit or debit card, and PayPal Credit cards will be subject to verification and authorization by the issuing bank. If said entity does not authorize payment, Spanish classes Valencia will not be responsible for any delay or lack of delivery and will not be able to formalize any contract with the credit card. User. Once Spanish classes Valencia receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. 

The card will be charged at the time the shipping confirmation and/or confirmation of the service provided is sent to the User in the established manner and, where applicable, place. If the payment method is PayPal, the charge will be made at the time Spanish classes Valencia sends a confirmation of the purchase order or acquisition of products and/or services to the User. In any case, by clicking on “Online Booking” the User confirms that the payment method used is theirs.

6. DELIVERY

In cases where it is necessary to physically deliver the contracted good, deliveries will be made within the following territory: Spain (Peninsula and Balearic Islands) Except for those cases in which there are unforeseen or extraordinary circumstances or, where appropriate, derived from the customization of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of order confirmation. If for any reason attributable to it, Spanish classes Valencia cannot meet the delivery date, it will contact the User to inform them of this circumstance and they may choose to continue with the purchase by establishing a new delivery date or cancel the order. ordered with a full refund of the price paid. In any case, home deliveries are made on business days. If it is impossible to deliver the order due to the absence of the User, the order could be returned to the warehouse. However, the carrier would leave a notice explaining where the order is and how to have it delivered again. If the User is not going to be at the delivery location in the agreed time slot, they must contact Spanish classes Valencia to arrange delivery on another day. If 30 days have passed since your order is available for delivery, and it has not been delivered for reasons not attributable to Spanish classes Valencia, Spanish classes Valencia will understand that the User wishes to withdraw from the contract and it will be considered terminated.

As a consequence of the termination of the contract, all payments received from the User will be returned, with the exception of additional expenses resulting from the User’s own choice of a delivery method other than the least expensive ordinary delivery method offered by the Website. , without any undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the contract is considered terminated.

However, the User must keep in mind that the transportation derived from the resolution may have an additional cost that may be passed on to them. For the purposes of these Conditions, it will be understood that delivery has occurred or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires material possession of the products, which will be accredited by the signature of receipt of the order at the agreed delivery address. The risks that may arise from the products will be borne by the User from the moment of delivery. 

The User acquires ownership of the products when Spanish classes Valencia receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if this takes place in a moment after the complete receipt of the amount to be paid by Spanish classes Valencia. In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and/or provision will be understood to be located in the territory of application of Spanish VAT if The delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question.

7. TECHNICAL MEANS TO CORRECT ERRORS

The User is informed that in the event that they detect that an error has occurred when entering data necessary to process their purchase request on the Website, they may modify them by contacting Spanish schools Valencia through the contact spaces. contact enabled on the Website, and, where appropriate, through those enabled to contact customer service, and/or using the contact information provided in the first clause (General information). Likewise, this information could also be corrected by the User through their personal space connecting to the Website.

In any case, the User, before clicking on “Book online”, has access to the space, cart, or basket where their purchase requests are recorded and can make modifications.

Likewise, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to obtain more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679. . of the European Parliament and of the Council, of April 27, 2016, relating to the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and in Organic Law 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights.

8. RETURNS

In cases in which the User purchases products on or through the owner’s Website, they are entitled to a series of rights, as listed and described below:

Right of Withdrawal

The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw from said purchase within a period of 14 calendar days without the need for justification.

This withdrawal period will expire 14 calendar days from the day that the User or a third party authorized by him, other than the carrier, acquired material possession of the goods purchased on the Spanish classes Valencia Website or in the event that the goods that make up your order are delivered separately, 14 calendar days from the day that the User or a third party authorized by him, other than the carrier, acquired material possession of the last of those goods that made up the same purchase order, or in the case If it is a service contract, 14 calendar days from the day the contract was signed.

To exercise this right of withdrawal, the User must notify Spanish classes Valencia of their decision. You may do so, where appropriate, through the contact spaces enabled on the Website.

The User, regardless of the means they choose to communicate their decision, must express clearly and unequivocally that it is their intention to withdraw from the purchase contract. In any case, the User may use the model withdrawal form that Spanish classes Valencia makes available to them as part annexed to these Conditions, however, its use is not mandatory.

To comply with the withdrawal period, it is sufficient that the communication that unequivocally expresses the decision to withdraw is sent before the corresponding period expires.

In case of withdrawal, Spanish classes Valencia will reimburse the User for all payments received,  no later than 14 calendar days from the date on which Spanish classes Valencia is informed of the User’s decision to withdraw.

Spanish classes Valencia will reimburse the User using the same payment method that the User used to make the initial purchase transaction. This refund will not generate any additional cost to the User. However, Spanish classes Valencia could withhold said refund until it has received the products or items of purchase, or until the User presents proof of their return, depending on which condition is met first.

The User can return or send the products to Spanish classes Valencia at: C/ del Mar 23-25 ​​bajo 5 c.p 46003 Valencia

And it must do so without any undue delay and, in any case, no later than 14 calendar days from the date on which Spanish classes Valencia was informed of the decision to withdraw.

The User acknowledges that he or she is aware that he or she must assume the direct cost of returning (transport, delivery) of the goods, if any are incurred. In addition, you will be responsible for the decrease in value of the products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

The User acknowledges knowing that there are exceptions to the right of withdrawal, as stated in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. By way of example, and not exhaustive, this would be the case of: personalized products; products that may deteriorate or expire quickly; Music or video CDs/DVDs without their packaging, as sealed at the factory; products that for hygiene or health reasons are sealed and have been unsealed after delivery; provision of digital content without physical support.

In this same sense, the provision of a service that the User could contract on this Website is governed, since this same Law establishes that the Right of withdrawal will not assist Users when the provision of the service has been completely executed, or when it has begun. , with the express consent of the consumer and user and with their recognition that they are aware that, once the contract has been fully executed by Spanish classes Valencia, they will have lost their right of withdrawal

In any case, no refund will be made if the product has been used beyond simply opening it, products that are not in the same conditions in which they were delivered or that have suffered any damage after delivery.

Likewise, the service must be returned using or a copy of the purchase invoice.

At the following link you can download the Model withdrawal form: www.spanishclassesvalencia.com/desestimiento

Return of defective products or shipping error

These are all those cases in which the User considers that, at the time of delivery, the product does not comply with what is stipulated in the contract or purchase order, and that, therefore, they must contact Spanish classes Valencia immediately and let you know the existing non-conformity (defect/error) by the same means or using the contact information provided in the previous section (Right of Withdrawal).

The User will then be informed about how to proceed with the return of the products, and these, once returned, will be examined and informed.